Membership versus walk-in models change the math
Read the membership terms. Membership models (monthly auto-pay for one or two massages per month with discounted add-ons) generate recurring revenue, predict utilization, and reduce marketing cost per customer but they price the service lower and lock in commitments that constrain therapist pay. Walk-in and packaged-session models have higher per-session revenue but lumpy and unpredictable demand. Verify which model the business actually operates, the membership count, and the retention pattern.

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